cancellation and Refund
At Empowering Special Minds Foundation, we understand that plans can change. This policy applies to programs and events booked through empoweringyyc.ca, unless a different policy is provided at registration.
Cancelling Your Booking
Please email info@empoweringyyc.ca with the participant’s name, program or event name, and scheduled date. Cancellation notice is based on when we receive your email.
Seven or more days before the start: Full refund.
Between 48 hours and seven days before the start: 50% refund.
Less than 48 hours before the start: No refund.
Missed attendance: No refund or credit.
For multi-day programs or a series booked as one package, deadlines are measured from the first scheduled day. Individual missed days are non-refundable.
Rescheduling and Transfers
Requests to reschedule or transfer a booking must be submitted at least 48 hours before the scheduled start and are subject to availability and program eligibility. Any difference in fees will apply.
Illness or Unexpected Circumstances
Please contact us as soon as possible if illness or an unexpected family circumstance affects attendance. Requests for an exception will be reviewed individually; a refund, credit, or transfer is not guaranteed.
Late Arrivals and Early Departures
Late arrivals and early departures do not qualify for a refund. Appointments and sessions end at their scheduled time.
Changes or Cancellations by the Foundation
If we cancel a program or event, you will receive a full refund for the cancelled portion of your booking.
If we reschedule or make a significant change to the date, location, or format, you may accept the change or request a refund for the affected portion before it begins.
Fundraising Purchases and Donations
Program and event booking fees follow the cancellation terms above unless different terms are stated at purchase.
Doughnuts, candy, and other fundraising products have separate order cancellation terms provided at purchase. Please contact us if an order is incorrect, damaged, or not fulfilled.
Raffle tickets are subject to the rules of the applicable raffle. Donations are separate from booking fees; please contact us promptly about an accidental or duplicate donation.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times depend on the payment provider.
This policy does not limit any rights available under applicable law.
For questions or cancellation requests, contact info@empoweringyyc.ca.